Customer Service Representative

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Summary/Objective

The Customer Service Representative supports the Customer Center Manager with their responsibilities to achieve customer satisfaction through on-time deliverables that are within budget. The position uses the ERP system to log and track repair and exchange lifecycle processes as well as interfaces with customers. The Customer Service Representative is also accountable for performing other office and administrative tasks as assigned. 

Position location is located at the NCS Customer Center in Irvine, California.

Salary:  $25 – $28 per hour

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service (Primary)

• Use ERP to create orders or exchange core application on the daily receiving IWO log
• Calculate yearly IWDC/AIWD rebate using the ERP system as applicable
• Prepare and submit quarterly customer reports as required
• Process customer orders in ERP:
  • spare parts orders
  • exchanges orders
• Process vendor purchase orders in ERP
• Acquire customer purchase orders
• Use ERP to invoice customers and ensure proper submittal to customers
• Follow up on monthly exchange core as applicable
• Input ERP process of repair customer “Shelf orders”
• Complete customer supplier forms
• Complete ERP new customer set up, request DNB
• Process ROG on drop shipment vendor invoices
• Assist with customer training seminars, planning hosted meals
• Promote Customer Focus
• Support QMS requirements in areas of responsibility for conformance with international requirements and state and federal regulations

Administrative

• Coordinate office activities and operations efficiently and in compliance with company policies
• Answer phones
• Perform filing
• Order supplies
• Create and update records as needed
• Prepare documents as assigned
• Perform miscellaneous administrative/clerical tasks
• Assist colleagues as needed

Other duties as assigned

Competencies

• Customer focus
• Communication skills – verbal, written, listening, interpersonal
• Relationship-building skills
• Organizational skills
• Attention to detail
• Microsoft Office skills
• Ability to use standard office equipment
• Ability to handle a high volume of work in a timely manner with multiple interruptions
• Familiarity with office management procedures 
• Familiarity with ERP systems preferred

Education and Experience

• High school diploma or relevant education preferred
• Work in a manufacturing or industrial services company preferred
• Accounting, purchase order, and customer service experience preferred

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Work Environment and Physical Demands

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, telephones, printers, copiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Work in both office and shop environments at Customer Center.

Safety

• Complete safety training requirements.
• Participate in other training as directed by the Company or manager.
• Wear Nikkiso approved PPE as needed.
• Address or report safety-related issues and incidents promptly.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.