Repair Coordinator II

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling     customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping customers achieve their goals while minimizing environmental impact.

Summary/Objective 

The Repair Coordinator II independently manages the full lifecycle of industrial pump repairs and the pump exchange program. Responsibilities include scheduling inspections, generating quotations, managing workflow, tracking job progress, coordinating with technicians and procurement, updating customers, and completing accurate billing. Serves as a primary liaison between customers and internal service teams.

Essential Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Serve as primary point of contact for repair and exchange orders from receipt to completion.
• Log incoming equipment, verify job scope, and initiate work orders in the ERP system.
• Coordinate inspections and generate detailed repair quotations based on technician findings.
• Communicate repair estimates, recommendations, and lead times; secure purchase orders and authorizations.
• Schedule repair activities and manage job progress to meet customer commitments.
• Collaborate with technicians, engineering, and procurement to ensure accurate, timely repairs.
• Maintain detailed job documentation including inspection reports, material usage, and labor hours.
• Provide proactive, professional updates on job status, scope changes, and delivery expectations.
• Review completed jobs for accuracy and completeness prior to invoicing.
• Prepare and issue final invoices in accordance with company and customer requirements.
• Support operational improvements in communication, workflow, and customer satisfaction.

Qualifications

Experience:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 3–5+ years of experience in service coordination, repair operations, production scheduling, or industrial operations.
• Strong customer communication and problem-solving skills.
• Ability to read and understand drawings, parts, and basic functions of serviced equipment.
• Understanding of quoting, job costing, and invoicing processes.
• Proficiency in ERP systems and Microsoft Office Suite.

Preferred:

• Experience in industrial equipment, rotating machinery, or pump/rotating equipment repair.
• Familiarity with mechanical systems and repair components.

Work Environment: 

• Office and shop environment with frequent communication between departments.
• Occasional exposure to industrial noise, temperature variations, and shop activities

Safety:

• Office and shop setting, regular cross-functional communication.
• Follow all safety protocols and use PPE when required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration