Repair Coordinator III

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling     customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping customers achieve their goals while minimizing environmental impact.

Summary/Objective 

The Repair Coordinator III leads the full repair lifecycle for highly complex industrial pump repairs and exchange programs. This role manages high-value customer accounts, develops complex quotations, analyzes job costing, drives scheduling efficiency, and mentors junior coordinators. Works with minimal supervision and serves as the subject-matter expert for repair workflow and customer communication.

Essential Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Own the full repair lifecycle for complex, high-priority, or high-value repair programs.
• Perform advanced inspection coordination and produce detailed, technically accurate quotations.
• Review technician findings and translate complex repair scope into customer-facing estimates.
• Serve as the escalation point for scheduling conflicts, parts delays, or customer issues.
• Develop and optimize repair schedules to improve throughput and reduce cycle times.
• Monitor job financials, analyze cost variances, and ensure accurate margin performance.
• Mentor and support Repair Coordinator I and II team members.
• Collaborate closely with engineering, procurement, quality, and management to resolve issues.
• Manage communication for key customers, providing detailed progress reports and technical updates.
• Oversee job documentation quality and ensure compliance with customer and regulatory requirements.
• Validate final work order accuracy and approve invoices for release.
• Lead continuous improvement projects focused on workflow, repair accuracy, and customer experience.

Qualifications

Experience:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 5–7+ years in service coordination, repair operations, or industrial equipment service with demonstrated progression.
• Advanced understanding of industrial equipment, rotating machinery, or pump repair.
• Strong ability to interpret drawings, inspection reports, materials, processes, and technical data.
• Demonstrated skill in quoting, cost analysis, scheduling optimization, and customer management.
• Proficiency in ERP systems, workflow management tools, and Microsoft Office Suite.

Preferred:

• Formal technical training, mechanical background, or experience leading repair workflows.
• Experience working with engineered products or complex mechanical assemblies.

Work Environment: 

• Office and shop environment; participation in safety initiatives and leadership in safe work practices.

Safety:

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear appropriate PPE as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration