Marine Field Service Coordinator

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Reporting to the Director Marine Operations, the Field Service Coordinator acts as the operational hub between customers, field technicians, and internal teams. The role ensures that service requests are handled efficiently, resources are allocated correctly, and all documentation and communication are accurate and timely.

Essential Functions/Responsibilities:

• Plan, prioritize, and assign service tasks to field engineers based on skills, availability, and location.
• Serve as the main point of contact for customers regarding service appointments, updates, delays, and follow‑ups.
• Create, track, and close work orders; ensure all required information, parts, and documentation are included.
• Collaborate with logistics, sales, and technical support to ensure smooth service delivery.
• Monitor engineers workloads, travel routes, and equipment needs to optimize efficiency.
• Maintain accurate service records, prepare daily/weekly reports, and ensure compliance with company standards.
• Address scheduling conflicts, urgent service needs, or customer concerns quickly and professionally.

Competencies

• Operation Coordination and Planning – Ability to effectively plan, prioritize, and coordinate service activities to ensure timely and efficient delivery of field service operations.
• Customer Service Orientation – Demonstrate a strong commitment to delivering high-quality service and maintaining positive customer relationships.
• Communication and Information Management – Ability to communicate clearly and manage the flow of critical service information across teams.
• Problem Solving & Decision Making – Ability to assess operational issues and respond quickly to maintain service continuity.
• Collaboration and Cross-Functional Coordination – Works effectively with multiple internal teams to ensure service execution is seamless.
• Attention to Detail and Data Accuracy – Maintains a high level of accuracy in service documentation and operational records.
• Adaptability and Prioritization – Effectively manages shifting priorities in a fast-paced service environment.
• Technical and Industry Awareness – Demonstrates working knowledge of field service operations and technical service environments.

Education and Experience: 

• Excellent written and verbal communication skills in English Language (Advanced Level), including business and legal vocabulary. Any other languages is a plus.
• Bachelor/master’s degree in mechanical engineering, or related field is advantageous.
• Five plus years of experience managing field service team to provide optimum customer service.
• Experience in bidding/proposal preparation and the ability to read and understand bid/proposal specifications, both from a technical and commercial perspective.
• Quick learner and able to maintain excellent personal relationships with customers.
• Excellent communication skills, both written and verbal; field report writing
• Good working knowledge of Microsoft Office including Word and Excel

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.