Repair Coordinator

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling     customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping customers achieve their goals while minimizing environmental impact.

Summary/Objective 

The Repair Coordinator is responsible for managing the complete lifecycle of industrial pump repairs and pump exchange program. This includes scheduling inspections, generating quotations, managing schedules, tracking repair progress, communicating with customers, and ensuring accurate and timely billing. The Repair Coordinator serves as the key link between customers, technicians, and internal departments to ensure every repair is completed efficiently, accurately, and meeting or exceeding the customer’s expectations.

Essential Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary contact for all repair and exchange orders, managing workflow from receipt through completion.
• Log incoming equipment, verify job scope, and initiate work orders in the ERP system.
• Coordinate inspections and generate detailed repair quotations based on technician findings.
• Communicate estimates, lead times, and recommendations to customers, secure purchase orders and repair authorizations.
• Schedule repair activities and manage job progress to meet delivery commitments.
• Collaborate with technicians, procurement and other stakeholders to ensure timely and accurate repairs.
• Maintain detailed job documentation including inspection reports, material usage, and labor hours.
• Provide proactive updates to customers regarding job status, scope changes, and delivery expectations.
• Review completed jobs for accuracy, ensuring all work order documentation is complete prior to invoicing.
• Prepare and issue final invoices per company and customer requirements.
• Support continuous improvement efforts in workflow efficiency, communication, and customer satisfaction.

Qualifications

Experience:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 0-2years of experience in service coordination, production scheduling, or similar industrial operations role.
• Strong administrative, customer communication and organization skills
• Ability to read and understand drawings, parts and function of equipment being services
• Thorough understanding of quoting, job costing, and invoicing processes.
• Strong organizational, communication, and time management skills.
• Proficiency in ERP or service management software and Microsoft Office Suite.
• Ability to interpret inspection data, repair reports, and cost estimates.
• Customer-focused with a proactive, problem-solving mindset.

Preferred:

• Mechanical aptitude or exposure to industrial equipment
• Ability to learn drawings, parts identification, and repair workflows.

Work Environment: 

• Office and shop environment with frequent communication between departments.
• Occasional exposure to industrial noise, temperature variations, and shop activities

Safety:

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear appropriate PPE as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.